Frequently Asked Questions (FAQ)
Dells army ducks FAQ
<strong>01</strong> What is a Duck?
Ducks are amphibious landing craft that the military used during World War II. They are support vehicles that were used to transport troops and supplies from ship to shore. Ducks were used in both the European and Pacific theaters of World War II, and the name duck is derived from an army acronym (D.U.K.W.) that stands for the following: D = 1942, the first year that ducks were first manufactured; U = Utility Vehicle; K = All Wheel Drive; and W = Twin Rear Axles.
<strong>02</strong> When is Duck Season?
Weather permitting, Dells Army Ducks operate from Mid-March through Mid-November. Our gift shop and the Bigfoot Zip Line are open all-year-round.
<strong>03</strong>Are snacks and beverages allowed on board the Ducks?
Yes, you can bring snacks and beverages purchased at the Snack Shop and Tiki Bar on board the ducks. We have a Snack Shop and a Tiki Bar at the facility, and you may purchase water, soda, alcoholic beverages, food, snacks and candy. Please remember that the duration of the tour is 1 hour, and there’s no restroom on board. Please remember to use the facilities before your departure.
<strong>04</strong>What Should I Wear?
The ducks are an open-aired tour, so please dress accordingly for the weather on the day of your tour.
<strong>04</strong>What if it's Raining
Tours depart daily rain or shine! However, in cases of lightning and severe weather, we’ll then suspend operations until the weather passes and the tours can resume. Ducks are all equipped with canopies and plastic curtains, however, you’ll most likely get wet if it rains during your tour.
<strong>05</strong>Are the Ducks Handicap Accessible?
Yes, however, Wheelchairs and walkers stay on the dock while passengers complete their tour. Customers will have to come out of their wheelchair to ride the Duck tour.
<strong>06</strong>Are Dog Allowed?
Service animals and small dogs are allowed on the ducks. Please inform us of your plans to bring an animal on your tour when making your reservation so that we can save an extra seat.
<strong>07</strong>Can I bring a Stroller with Me?
No, not on board the duck itself, but right up to the point of loading on your duck is fine. Your stroller will be waiting for you at the arrival dock.
<strong>08</strong>Do I bring a Carseat for an Infant?
Car seats do not work well on board the ducks, so we don’t recommend them. Car seats are not prohibited, however, parents that simply hold their small children during the tour have a much nicer experience. The inside of the duck looks a lot like a school bus, with bench-style seating and two per seat. There are no seat belts on board the duck, so we don’t recommend car seats, but you’re welcome to bring a small baby carrier for the very young. All guests need a ticket whether they are 3 months old or 103 years old, so no matter the age of the child, a seat will need to be reserved.
<strong>09</strong>Is there a Bathroom on Board?
No. There are no bathrooms on board the duck itself, but there are facilities to use just before stepping on board. Therefore, we recommend using these facilities just prior to your departure.
<strong>10</strong>Do I bring a Carseat for an Infant?
Car seats do not work well on board the ducks, so we don’t recommend them. Car seats are not prohibited, however, parents that simply hold their small children during the tour have a much nicer experience. The inside of the duck looks a lot like a school bus, with bench-style seating and two per seat. There are no seat belts on board the duck, so we don’t recommend car seats, but you’re welcome to bring a small baby carrier for the very young. All guests need a ticket whether they are 3 months old or 103 years old, so no matter the age of the child, a seat will need to be reserved.
WILDTHING JET BOAT FAQ
<strong>01</strong> What is a Duck?
Ducks are amphibious landing craft that the military used during World War II. They are support vehicles that were used to transport troops and supplies from ship to shore. Ducks were used in both the European and Pacific theaters of World War II, and the name duck is derived from an army acronym (D.U.K.W.) that stands for the following: D = 1942, the first year that ducks were first manufactured; U = Utility Vehicle; K = All Wheel Drive; and W = Twin Rear Axles.
<strong>02</strong> When is Duck Season?
Weather permitting, Dells Army Ducks operate from Mid-March through Mid-November. Our gift shop and the Bigfoot Zip Line are open all-year-round.
<strong>03</strong>Are snacks and beverages allowed on board the Ducks?
Yes, you can bring snacks and beverages purchased at the Snack Shop and Tiki Bar on board the ducks. We have a Snack Shop and a Tiki Bar at the facility, and you may purchase water, soda, alcoholic beverages, food, snacks and candy. Please remember that the duration of the tour is 1 hour, and there’s no restroom on board. Please remember to use the facilities before your departure.
<strong>04</strong>What Should I Wear?
The ducks are an open-aired tour, so please dress accordingly for the weather on the day of your tour.
<strong>04</strong>What if it's Raining
Tours depart daily rain or shine! However, in cases of lightning and severe weather, we’ll then suspend operations until the weather passes and the tours can resume. Ducks are all equipped with canopies and plastic curtains, however, you’ll most likely get wet if it rains during your tour.
<strong>05</strong>Are the Ducks Handicap Accessible?
Yes, however, Wheelchairs and walkers stay on the dock while passengers complete their tour. Customers will have to come out of their wheelchair to ride the Duck tour.
<strong>06</strong>Are Dog Allowed?
Service animals and small dogs are allowed on the ducks. Please inform us of your plans to bring an animal on your tour when making your reservation so that we can save an extra seat.
<strong>06</strong>Can I bring a Stroller with Me?
No, not on board the duck itself, but right up to the point of loading on your duck is fine. Your stroller will be waiting for you at the arrival dock.
WILDTHING JET BOAT FAQ
<strong>01</strong> What is a Duck?
Ducks are amphibious landing craft that the military used during World War II. They are support vehicles that were used to transport troops and supplies from ship to shore. Ducks were used in both the European and Pacific theaters of World War II, and the name duck is derived from an army acronym (D.U.K.W.) that stands for the following: D = 1942, the first year that ducks were first manufactured; U = Utility Vehicle; K = All Wheel Drive; and W = Twin Rear Axles.
<strong>02</strong> When is Duck Season?
Weather permitting, Dells Army Ducks operate from Mid-March through Mid-November. Our gift shop and the Bigfoot Zip Line are open all-year-round.
<strong>03</strong>Are snacks and beverages allowed on board the Ducks?
Yes, you can bring snacks and beverages purchased at the Snack Shop and Tiki Bar on board the ducks. We have a Snack Shop and a Tiki Bar at the facility, and you may purchase water, soda, alcoholic beverages, food, snacks and candy. Please remember that the duration of the tour is 1 hour, and there’s no restroom on board. Please remember to use the facilities before your departure.
<strong>04</strong>What Should I Wear?
The ducks are an open-aired tour, so please dress accordingly for the weather on the day of your tour.
<strong>04</strong>What if it's Raining
Tours depart daily rain or shine! However, in cases of lightning and severe weather, we’ll then suspend operations until the weather passes and the tours can resume. Ducks are all equipped with canopies and plastic curtains, however, you’ll most likely get wet if it rains during your tour.
<strong>05</strong>Are the Ducks Handicap Accessible?
Yes, however, Wheelchairs and walkers stay on the dock while passengers complete their tour. Customers will have to come out of their wheelchair to ride the Duck tour.
<strong>06</strong>Are Dog Allowed?
Service animals and small dogs are allowed on the ducks. Please inform us of your plans to bring an animal on your tour when making your reservation so that we can save an extra seat.
<strong>06</strong>Can I bring a Stroller with Me?
No, not on board the duck itself, but right up to the point of loading on your duck is fine. Your stroller will be waiting for you at the arrival dock.
Bigfoot Zipline faq
<strong>01</strong> What is Ziplining
<strong>02</strong> When is Zipline Season?
Please arrive 30 minutes prior to your scheduled departure time. State your group’s name at the ticket window and tickets and receipts will be printed at this time. The tour is approximately 2 hours long, plus the time required to check-in and unharness after the tour.
There are 7 different zip lines of varying lengths that range from 450 ft.-1400 ft. long. Riders can reach speeds of 35-50 mph when zip lining. During the tour you will be at varying heights from 54-120 feet above the ground.
<strong>03</strong>Are food and drinks allowed?
No, but there are complimentary water stations throughout the course to keep you hydrated. We have a Snack Shop and Tiki Bar at our facility where you can purchase water, soda, snacks and candy before or after your tour.
<strong>04</strong>Is there a bathroom on the Zipline Course?
<strong>04</strong>What is the weather like in WI Dells and what should I wear?
Please make your reservation knowing that if we are forced to cancel a trip due to weather, you would then be able to either:
1) reschedule to another time, or
2) receive a voucher as a gift card that may be used in the future, or gifted to family or friends coming to the Dells. Please dress accordingly to the weather.
Participants must wear closed-toed shoes, comfortable clothing, and be jewelry-free. Long hair should be tied back into a ponytail at the base of the neck. There are complimentary lockers available to store personal belongings before departure. Each participant is fitted with a harness, lanyard, pulley system, gloves, and helmet.
<strong>08</strong>Who Can Zipline
You must be in reasonably good health to go zip-lining. Children must be at least 43 inches tall to take the Zipline Tour. Participants should not be pregnant, and be free from back, foot, heart, and respiratory problems.
Participants must be able to ascend and descend stairs, walk along the ground, stand on elevated platforms, attach and remove carabiners, pulleys, and harnesses, and descend considerable vertical distances along fixed wires while suspended in a harness.
Participants are required to sign a Waiver acknowledging the risks involved.
<strong>09</strong>How do I buy a ticket and book it?
Walk-ins are welcome, but space cannot be guaranteed until you’ve made a reservation. When calling, please be ready with your contact information, the number of adults and children, and your Credit Card to book your reservation.
<strong>10</strong>What else is there to do at Bigfoot Zipline?
Refuel at one of four on-site food trucks located in The Grateful Shed, grab sweet treats from the candy store, Pure Sugar, and don’t forget to stop by for a professional photo to capture your wild, windswept, water-soaked memories.
It’s the perfect place for a full day of nonstop fun for both kids and adults.
<strong>10</strong>What is the cancellation policy?
<strong>10</strong>What kind of payment is accepted?
Cash, American Express, Visa, MasterCard, and Discover cards are acceptable methods of payment.